Refund and Returns Policy

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Return Policy

Effective Date: [Jan 1, 2025]

Thank you for shopping with Kammu.com. We strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to assist you. This Return Policy outlines the conditions and process for returning items purchased through our website www.kammu.com.

Please read this policy carefully. By making a purchase on our website, you agree to the terms of this Return Policy.

 

  1. General Return Guidelines
  2. Eligibility for Returns

Products are eligible for return within [30] days from the date of delivery.

The item must be unused, in its original condition, and in the original packaging.

Returns of opened or used items will only be accepted if the product is defective, damaged, or not as described.

  1. Non-Returnable Items The following items are non-returnable unless defective:

Gift cards

Downloadable software or digital products

Personalized or custom-made items

Underwear, swimwear, or intimate items (unless they are unopened and in original packaging)

Sale or clearance items (unless specified otherwise)

 

  1. Return Process
  2. How to Return an Item To initiate a return, please follow these steps:

Contact our Customer Support team at  to request a return authorization.

Provide your order number, the product(s) you wish to return, and the reason for the return.

Our team will provide you with instructions on how to return the item, including the return address.

  1. Shipping Costs for Returns

U.S. Customers: You will be responsible for the return shipping costs unless the item is defective, damaged, or incorrect.

EU Customers: Under EU Consumer Rights, you have the right to return goods within 14 days of delivery for a full refund. We will cover the return shipping costs for faulty, damaged, or incorrect items.

International Returns (Non-U.S./EU): You are responsible for return shipping costs, unless the item is defective or we made an error in the order.

  1. Restocking Fees We do not charge a restocking fee for most returns. However, if the item is not returned in its original condition (e.g., damaged or missing parts), we reserve the right to charge a restocking fee of up to 50% of the item’s price.

 

  1. Refunds
  2. How Refunds Are Processed Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.
  3. Partial Refunds In some cases, only partial refunds may be granted, such as:

Products with obvious signs of use or damage.

Items returned without original packaging or accessories.

 

  1. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the return process to send the original item back. Once the return is processed, you can place a new order for the exchange item. If the new item is of a different value, we will either issue a refund or charge you the difference.

 

  1. Defective or Damaged Items

If you receive a defective or damaged item, please contact our Customer Support team immediately with:

Your order number.

A description of the defect or damage.

Photos of the damaged item (if applicable).

We will offer a full refund or exchange, including covering the return shipping costs for defective or damaged items.

 

  1. Right of Withdrawal (EU Consumers Only)

Under EU Consumer Protection Law, you have the right to withdraw from the purchase within 14 days of receiving the product. This is known as the Right of Withdrawal. To exercise this right, you must notify us in writing (via email or post) within this period, and we will issue a refund once we receive the returned goods.

You are not required to provide a reason for the return under the Right of Withdrawal.

You will bear the cost of returning the item unless it is defective or damaged.

Items must be returned in their original condition.

 

  1. International Returns

If you are located outside of the U.S. or EU, you are responsible for the return shipping costs